Shipping policy

Delivery Regions

We currently ship to customers within the United Kingdom only.
International shipping will be introduced at a later stage as our operations expand.

Processing & Dispatch

All orders placed through pre-order will be processed and dispatched within the specified dispatch window mentioned on the product page.
You’ll receive an email notification once your order has been shipped, including tracking details where available.

Shipping Method

We use Royal Mail and other trusted courier partners to deliver your order safely and efficiently.

At this time, we only offer Standard Shipping — there is no expedited delivery option available.

Shipping Costs

Standard Shipping within the UK is free on all orders.
There are no hidden fees or additional charges at checkout.

Delivery Times

Once dispatched, orders typically arrive within 2–4 working days for UK addresses.
Please note that delivery times may vary slightly during busy periods or national holidays.

Order Tracking

Once your order has been shipped, you’ll receive a tracking link by email to monitor its progress.

If your tracking information hasn’t updated within a few days, or if your package hasn’t arrived within the expected timeframe, please contact us at [insert support email once confirmed] and we’ll be happy to assist.

Pre-Orders

For pre-order items, please refer to the dispatch date displayed on each product page.
Payment will be taken at the time of pre-order, and your item will be shipped once stock becomes available.

Delivery Issues

If your order arrives damaged, incomplete, or is lost in transit, please reach out to our support team within 7 days of delivery so we can resolve the issue promptly.